Refund & Return Policy
Effective Date: January 15, 2025
At AZ Popology, we stand behind the quality of our insanely delicious, small-batch gourmet popcorn. Your satisfaction is our top priority. Please read our Refund and Return Policy carefully to understand your rights and our responsibilities.
Returns Policy
Due to the perishable nature of our products, we do not accept returns on opened or consumed items. However, we will gladly provide returns or replacements under certain conditions:
Eligible Return Conditions
- Wrong item(s) received
- Order arrived damaged or defective
- Product spoiled upon arrival (must be reported within 48 hours)
- Package lost in transit (verified by the carrier)
Return Timeframe
To be eligible, you must:
- Contact us within 7 days of receiving your order
- Provide your order number and proof of purchase
- Submit photo evidence of damage or incorrect items
Return Shipping
Return shipping is not required unless instructed. In rare cases, we may provide a prepaid return label.
Refund Policy
If your claim is approved, you may choose from the following options:
- Replacement: We’ll resend the same item(s) free of charge.
- Store Credit: Receive a digital gift card for future use.
- Refund: A refund to your original payment method, processed within 3–5 business days after approval.
*Bank processing may add an additional 5–10 business days for the refund to appear in your account.
International Orders (Europe)
AZ Popology ships to select European countries. Please note:
- Import taxes, customs fees, and VAT are the buyer’s responsibility.
- We cannot guarantee freshness due to extended shipping times.
- Refunds or replacements are only offered for damaged or undelivered packages.
Non-Refundable Situations
- Incorrect flavor or address entered by customer
- Customer dissatisfaction with taste preference
- Damage or spoilage reported after 48 hours of delivery
- Items marked Final Sale or part of promotional bundles, unless defective
How to Request a Refund or Replacement
To initiate a claim, please contact our customer service team:
AZ Popology Support
📧 info@azpopology.com
📞 (480) 686-0146
🌐 www.azpopology.com
Include your full name, order number, a brief description of the issue, and any applicable photos.
Policy Updates
This policy may be updated at any time to reflect changes in our practices or legal requirements. Please review this page regularly for updates.
Thank you for choosing AZ Popology. We appreciate your business!